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Rating schedule is as follows:
Unsatisfactory
Needs Improvement
Satisfactory
Above Average
Excellent
CUSTOMER SERVICE
Initial Contact
1
2
3
4
5
N/A
Politeness & Helpfulness
1
2
3
4
5
N/A
Communications Skills
1
2
3
4
5
N/A
Knowledge & Expertise
1
2
3
4
5
N/A
Advice Received
1
2
3
4
5
N/A
Timely Response
1
2
3
4
5
N/A
Customer Service - Comments
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DELIVERY
Initial Contact
1
2
3
4
5
N/A
Politeness & Helpfulness
1
2
3
4
5
N/A
Communications Skills
1
2
3
4
5
N/A
Knowledge & Expertise
1
2
3
4
5
N/A
Advice Received
1
2
3
4
5
N/A
Timely Response
1
2
3
4
5
N/A
Delivery - Comments
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PRODUCTS
Initial Contact
1
2
3
4
5
N/A
Politeness & Helpfulness
1
2
3
4
5
N/A
Communications Skills
1
2
3
4
5
N/A
Knowledge & Expertise
1
2
3
4
5
N/A
Advice Received
1
2
3
4
5
N/A
Timely Response
1
2
3
4
5
N/A
Products - Comments
(Required)
TECHNICAL SUPPORT
Initial Contact
1
2
3
4
5
N/A
Politeness & Helpfulness
1
2
3
4
5
N/A
Communications Skills
1
2
3
4
5
N/A
Knowledge & Expertise
1
2
3
4
5
N/A
Advice Received
1
2
3
4
5
N/A
Timely Response
1
2
3
4
5
N/A
Technical Support - Comments
(Required)
WEBSITE
Initial Contact
1
2
3
4
5
N/A
Politeness & Helpfulness
1
2
3
4
5
N/A
Communications Skills
1
2
3
4
5
N/A
Knowledge & Expertise
1
2
3
4
5
N/A
Advice Received
1
2
3
4
5
N/A
Timely Response
1
2
3
4
5
N/A
Website - Comments
(Required)
Overall Satisfaction Rating
Initial Contact
1
2
3
4
5
N/A
Politeness & Helpfulness
1
2
3
4
5
N/A
Communications Skills
1
2
3
4
5
N/A
Knowledge & Expertise
1
2
3
4
5
N/A
Advice Received
1
2
3
4
5
N/A
Timely Response
1
2
3
4
5
N/A
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Products
Industrial Modems
Industrial Routers
Industrial Ethernet Switches
Managed Connectivity
Industrial 4G, WiFi & GPS Antennas
Industrial Networking Accessories
Support
About us
Contact us
Products
Industrial Modems
Industrial Routers
Industrial Ethernet Switches
Managed Connectivity
Industrial 4G, WiFi & GPS Antennas
Industrial Networking Accessories
Support
About us
Contact us
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